How to Solve Tenants’ Issues During the Weekend
One of the worst parts of being either a landlord or a property manager is dealing with tenant issues on a weekend. Property management is not a Monday-Friday, 9 to 5-type of business it actually gets busier during the weekends. We have received reports on things being broken during nighttime and holidays. These…
One of the worst parts of being either a landlord or a property manager is dealing with tenant issues on a weekend. Property management is not a Monday-Friday, 9 to 5-type of business it actually gets busier during the weekends.
We have received reports on things being broken during nighttime and holidays. These are the times that tenants are usually at home, they want to be comfortable in their house as they’re trying to enjoy. If something happens over the weekend, we have to determine with the landlords if we have to deal with the issue right away. Sometimes, issues can’t be put off until the next business day because it is an emergency but we try to let the tenants know in both handbooks and videos during our introduction that there are only certain types of issues that must be dealt with immediately. As property managers, we try to be proactive and at the same time help both landlords and tenants in handling different issues and emergencies.
Our 24/7 staff team is always on standby
Our 24/7 staff team is not just an answering service that says we will take the message and get back to them the next day. It’s a different kind of service wherein we talk to them live and help them troubleshoot issues. We also create a list in advance, clarifying what type of issue is an emergency.
For example, if the heater is not working properly, but still meets the minimum requirement for it to work, we will wait until another day and drop off a space heater. We try to save our clients’ money to avoid these emergency calls that may not be necessary. Sometimes, it might just be a faucet that is stripping. If it’s a lockout, a fire, or a flood, we’re going to jump on immediately and get our team over there. We have staff that can do these repairs.
Our job is to minimize your headaches and your expenses and take care of your tenants. We’re very much aware of the expenses and costs that can be related to emergencies.
Our Step-by-step Process
We take the call, go through our list, and figure out if it is indeed an emergency
We’re going to update the tenants along the way until that issue is resolved
We’re going to notify the landlord
Most importantly, we will take care of the issue so that you don’t have to
If you or anyone else you know is looking for a proactive property manager to be able to help you take care of these issues such as late night emergencies or weekend phone calls and emergencies, please think of Green Ocean Property Management, you get more than a property manager, you get peace of mind.
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