MEET OUR TEAM

At Green Ocean Property Management, we’re more than a remote team; we’re a community of professionals dedicated to structure, service, and personal growth. Every member of our team plays a key role in supporting property owners, tenants, and each other. Get to know the real people behind the process.

How Our Team Works Together

Property management goes smoothly when the right person handles each part of the job. Our team is organized by function, so owners, tenants, and condo and HOA boards always know who is responsible for what. Leadership sets the standards for service and accountability. Operations keeps day-to-day work moving. Finance handles rent collection, owner statements, and reporting. Maintenance coordinates repairs and inspections. Onboarding and client success help new clients get started and stay supported.

Because we work as a connected team, nothing depends on a single person. Requests are shared across the group, followed up on, and closed out, so your property keeps moving even when someone is out of the office. Below you will find each team member, their role, and a short introduction.

Who to Contact for What

Property owners

If you own a rental and have questions about onboarding, leasing, or how your property is managed, start with our onboarding and client success team. For owner statements, disbursements, or accounting questions, our finance managers are the right contacts. For repair estimates and inspection findings, our maintenance manager coordinates with licensed vendors and keeps you informed.

Tenants

Tenants should submit maintenance requests and rent questions through the tenant portal so every request is tracked from start to finish. For anything urgent, call our emergency line at 1-888-552-7577. For general questions, call our office at (617) 487-4868 or email hello@greenoceanpm.com.

Condo and HOA boards

Board members can reach our operations leadership and finance team for budgets, reserve planning, vendor oversight, and meeting preparation. Our condo and HOA clients get a clear point of contact and consistent reporting, so board decisions are based on accurate information.

Our Approach to Service

Every team member follows the same principles: respond promptly, communicate clearly, keep accurate records, and treat every property as if it were our own. We believe good management is mostly good communication, which is why we favor clear written updates, documented decisions, and honest answers about timelines and costs.

We also invest in the people behind the process. Training, shared tools, and a culture of structure and personal growth help our team deliver dependable service to owners, tenants, and associations across the Greater Boston area.

Frequently Asked Questions About Our Team

Who will be my main point of contact?

Your main contact depends on your relationship with us. Owners usually work with onboarding and client success first, then with operations and finance as the account grows. Tenants work through the tenant portal and our office team. Boards work with our operations leadership.

How do I reach someone after hours?

For emergencies such as a major leak, no heat, or a safety issue, call 1-888-552-7577 at any time. For non-urgent matters, submit a request through the portal or send an email, and we will respond on the next business day.

Where is your office?

Our office is located at 268 Centre Street, Newton, MA 02458. Many of our team members work remotely, so we recommend calling or emailing ahead if you would like to schedule a meeting.

Can I request a meeting with the team before hiring Green Ocean?

Yes. Contact us to schedule a conversation about your property, your goals, and how our team would manage it. We are happy to walk through our process, answer questions, and explain what working with us looks like.

Are you hiring?

We are always interested in meeting capable, service-minded people. Visit our Careers page to see current openings and learn how to apply.

What Can I Expect When I Contact the Team?

When you call, email, or submit a request, you can expect a prompt acknowledgment, a clear explanation of next steps, and follow-up until the matter is resolved. Our team documents every request so that anyone who picks it up has the full history, which means you should never have to repeat yourself. If a repair needs vendor scheduling, an owner approval, or a board decision, we will tell you what is waiting on whom and when you can expect an update.

How Does the Team Handle Maintenance Requests?

Maintenance requests are logged, reviewed, and assigned to a qualified vendor by our maintenance manager. Routine requests are scheduled in order of priority, and urgent issues such as leaks, heating failures, or safety concerns are escalated right away. Owners are kept informed about costs and completed work, and tenants receive updates on scheduling and access.

Can the Team Help with Owner Reporting and Statements?

Yes. Our finance managers prepare monthly owner statements, track rent collection, and answer questions about income, expenses, and disbursements. If you need a report for your accountant or lender, contact our office and we will point you to the right person.

What Areas Does the Team Serve?

Green Ocean Property Management is based in Newton and manages residential rentals, condominiums, and homeowners associations across the Greater Boston area. If you are not sure whether your property is in our service area, call (617) 487-4868 and we will let you know.