Website Accessibility Policy

Website Accessibility Policy – March 1, 2019 (last reviewed October 2026)

Our Commitment

Green Ocean Property Management is committed to making greenoceanpropertymanagement.com usable for everyone, including residents, tenants, landlords, investors, condo and HOA board members, and prospective clients with disabilities. We want every visitor to be able to find information about our property management services, apply for a rental, pay rent, submit a repair request, and contact our team without running into unnecessary barriers.

Accessibility is also part of how we serve the communities we manage in. Boston-area buildings, boards, and households include people who use screen readers, keyboard-only navigation, voice control, screen magnification, captions, and other assistive technologies. Our website should work well for all of them.

Our Standard

We aim to make our website conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. We also aim to meet the accessibility expectations of the Americans with Disabilities Act (ADA). The guidelines are organized around four principles, and our policy follows them:

  • Perceivable: All information and user interface (UI) components will be presentable to users in ways they can perceive, regardless of disability. This means providing text alternatives for meaningful images, using sufficient color contrast, not relying on color alone to convey meaning, and structuring content so it can be presented in different ways without losing information.
  • Operable: All UI components and navigation will be operable so that users can navigate our site without running into limited functionality. Visitors should be able to move through our pages, menus, forms, and portals using a keyboard alone, have enough time to read and use content, and avoid content that could trigger seizures.
  • Understandable: Information and the operation of UI will be understandable, making all web pages readable and predictable. We aim to write in clear language, keep page layouts and navigation consistent, and help visitors avoid and correct mistakes when they fill out forms.
  • Robust: Content will be robust enough that it can be interpreted reliably by a wide variety of users, browsers, and assistive technologies, now and as those technologies change.

Measures We Take

We treat accessibility as an ongoing part of how we build and maintain our website, not a one-time project. Our current practices include:

  • Using semantic page structure, including a clear heading hierarchy, labeled navigation, and a “Skip to content” link so keyboard and screen reader users can bypass repeated menus.
  • Providing descriptive alternative text for meaningful images and marking purely decorative images so assistive technology can ignore them.
  • Choosing text and background colors with attention to contrast, and allowing text to be resized in the browser without loss of content or function.
  • Making sure links, buttons, menus, and form fields can be reached and used with a keyboard, and that the current focus is visible.
  • Labeling form fields and providing clear instructions and error messages on contact, application, and maintenance request forms.
  • Writing link text that describes where the link goes, so it makes sense out of context.
  • Reviewing new pages and content for accessibility before and after they are published.
  • Testing key pages with automated accessibility tools and, where practical, manual checks with a keyboard and common assistive technologies.
  • Reviewing and updating this policy periodically as our website, technology, and the guidelines change.

Documents, Forms, and Downloads

Some of our content is offered as downloadable documents such as checklists, guides, applications, and association materials. We aim to publish these in formats that work with assistive technology. If you cannot access a document or form, please contact us and we will provide the information in an alternative format, such as an accessible PDF, plain text, large print, or by phone or email, at no charge.

Third-Party Tools and Portals

Parts of our website connect to services we do not fully control, including the Owner Portal, Tenant Portal, HOA Portal, online rent payment, rental search listings, embedded maps, scheduling tools, and video players. These services are provided by outside vendors and have their own accessibility features and limitations.

We work with our vendors to encourage accessible experiences, and we choose and review tools with accessibility in mind where we can. If you have trouble using any portal or third-party feature, contact us and we will help you complete what you need to do by another method, such as by phone, email, or in person.

Known Limitations

Despite our efforts, some parts of our website may not yet be fully accessible. Examples can include older pages or posts that have not yet been reviewed, images or PDFs published before we updated our practices, third-party content we cannot edit directly, and some interactive features that depend on outside providers.

We are working to find and fix these issues, and we prioritize problems that block people from key tasks such as reaching our contact information, applying for a rental, paying rent, submitting a repair request, or requesting a management proposal.

Ways to Get Help

If you cannot use any part of our website, or you need information in a different format, we will work with you to provide it. You can also reach us directly for any of our services, including repair requests, tenant and owner support, and condo or HOA management questions, without using the website at all.

Feedback and Accessibility Concerns

We welcome your feedback on the accessibility of our website. If you run into a barrier, have a suggestion, or would like to report a problem, please contact us by phone or email using the details above. To help us fix the issue quickly, it is helpful if you can tell us:

  • The web address (URL) of the page or the name of the feature
  • A description of the problem you experienced
  • The browser and any assistive technology you were using, if you are comfortable sharing it
  • Your preferred way for us to contact you

We aim to acknowledge accessibility feedback within two business days and to respond with a solution or a plan within ten business days. If a fix will take longer, we will let you know and offer another way to get the information or service you need in the meantime.

Continuous Improvement

Website compliance is an on-going effort and we will continue to expand our website’s capabilities to ensure the widest range of accessibility possible. We review our site as we add pages, update designs, and adopt new tools, and we use the feedback we receive to guide what we improve next. Thank you for helping us make greenoceanpropertymanagement.com work for everyone.

Tips for Using Our Website with Assistive Technology

Most accessibility needs can be met with tools already built into your phone, tablet, or computer. If you use one of the options below and find that a page on our site does not work well with it, please tell us so we can look into it.

  • Screen readers: Popular screen readers such as NVDA, JAWS, VoiceOver, and TalkBack can read our pages aloud. Headings, links, and form labels are the quickest way to move around, so try your screen reader’s heading and link navigation commands to jump between sections.
  • Keyboard navigation: You can move through links, menus, and form fields with the Tab key, move backward with Shift and Tab, and activate buttons and links with Enter or Space. A “Skip to content” link at the top of each page lets you bypass the menu.
  • Text size and zoom: Most browsers let you enlarge text by holding Ctrl (or Command on a Mac) and pressing the plus key. Pages should stay readable when zoomed, and please let us know if any content gets cut off.
  • Contrast and color: Your device’s high contrast, dark mode, or color filter settings can make our pages easier to read. Most browsers also offer a reader view that simplifies a page’s layout.
  • Voice control: Voice control tools built into current phones and computers allow you to open links and fill in forms by speaking the names you see on screen.

Accessibility Frequently Asked Questions

Who can ask for help with accessibility?

Anyone. Residents, tenants, rental applicants, landlords, investors, and condo or HOA board members are all welcome to contact us if they have trouble using our website or our online forms and portals.

How do I ask for information in another format?

Call us at (617) 487-4868 or email hello@greenoceanpm.com and tell us what you need, such as a document read aloud, sent in a different file type, or explained by phone. We will work with you to find a format that works.

Can I apply for a rental or submit a repair request without using the website?

Yes. If an online form is difficult for you to use, contact our team and we will help you complete the same step by phone or email so you are not left without a way to get the service.

What should I include when I report a problem?

It helps to tell us the address of the page, what you were trying to do, what happened instead, and which browser, device, or assistive technology you were using. You do not need technical language, and any detail you can share is useful.

How quickly will I hear back?

We aim to acknowledge accessibility feedback within two business days and to respond with a solution or a plan within ten business days, as described in this policy.

Does this policy apply to the tenant and owner portals?

Our portals are provided through third-party systems, and we cannot control every part of them. If you have difficulty with a portal, let us know and we will help you complete what you need and share your feedback with the provider.