Job Description
Property Management - Philippines (Remote)
Department: Property Management
Employment Type: Probationary - Full Time
Minimum Experience: Mid-level
About the Role
This role is responsible for monitoring and responding to maintenance requests that come in during evening hours. The goal is simple: make sure emergencies are handled quickly, vendors are dispatched when needed, and the system is clean and organized for the next business day.
Core Responsibilities
After-Hours Coverage
- Monitor maintenance platforms, inbox, and phone line
- Respond promptly to tenant concerns
- Assess and classify issues as emergency or non-emergency
- Dispatch on-call vendors when required
- Log all actions and updates in the system
Vendor & Tenant Communication
- Coordinate urgent repairs with vendors
- Provide timely updates to tenants
- Track ETAs, confirmations, and job progress
- Maintain clear and documented communication
System & Task Cleanup
- Update ticket statuses in real time
- Close completed work orders
- Follow up on pending or unresolved issues
- Upload invoices and supporting documents
- Prepare end-of-shift summary for the morning team
Escalations
- Escalate high-risk or complex issues to the Director of Maintenance when needed
Requirements
- Experience in property management, maintenance coordination, or similar operations role
- Able to handle urgent situations calmly and efficiently
- Strong written and verbal communication skills
- Highly organized and detail-oriented
- Able to work independently during evening hours (EST-aligned)
- Familiarity with Buildium, Property Meld, or similar systems is a plus
What We’re Looking For
Someone dependable, responsive, and capable of making sound decisions without constant supervision. This role requires focus, accountability, and the ability to keep operations moving smoothly after hours.
Location: (Remote)
Status: Full-time
Minimum Experience: Mid-level
We are hiring a Part time Evening Maintenance Coordinator to support after-hours maintenance operations.