Hiver for Gmail, Explained

Fast and open communication has always been our top commitment. We keep it that way within our company and, most importantly, towards our partners and clients. Today, our CEO Jarrett Lau shows you how we do that with Hiver, the world’s 1st Gmail-based Helpdesk. With it, our entire team is always only one click away from delivering excellent customer service.

What is Hiver?

So everybody is familiar with Gmail, which allows us to have our own email box. Here, I have mine separated into different sections. Now the software that we use, called Hiver, the world’s 1st Helpdesk for Gmail. It allows us to have a general email for the company, such as support@greenoceanpm, and from there I see anything that might be assigned to me.  Anything that isn’t assigned is put to Trash. 

How Hiver Works

With Hiver, I also get to look at every single one of the emails that are open. I can see who it’s assigned to and if there are any tags to it.  I can follow up with any single person, but this is every single email for 40-plus people in my company. So this allows me to have full transparency and get updates with everybody. The cool thing is that if we are doing something, like waiting on a response, we can put notes and even share and draft different emails within the group.

So I might have a Reply message. I can type something up like “Hi Judy”, and then I can actually share that draft with another team member. We can work in conjunction with each other and Hiver will actually notify me if someone else is working on that email so there is no cross confusion about any of it.

A screenshot of GOPM’s Gmail, where Hiver helps us respond to emails on time, even sharing drafts to our team members

And then I can see anything else, like what’s pending and what’s waiting. My job is to make sure that we keep these kind of emails as low as possible and that we respond to every single person quickly.

In addition, this software can notify us if we set certain requirements, like a four-hour response time. It can let us know when someone from our team passed that time, and then either another team member can jump on it. In conclusion, Hiver allows us to have 40-plus people to monitor emails and assign them to whoever it needs to be.

Our commitment

So if you or anyone else you know is looking for a proactive property manager that can keep track of things like, such as emails and make sure that they stay on top of them for open and quick communication for you and your residents, please think of Green Ocean Property Management: where you get more than a property manager, you get peace of mind.